LeadBot AI + WhatsApp: Keep the Conversation Moving After the Website Visit

WhatsApp gives customers a familiar place to ask a follow-up question or discuss their appointment. With your business number connected to LeadBot, your team can handle messaging alongside the lead and booking workflow instead of treating every follow-up as an unrelated conversation.

This is a WhatsApp Business messaging integration, separate from the remote MCP connector used by AI assistants. Connecting an assistant to LeadBot does not automatically connect a WhatsApp number or grant outbound messaging access.

Open WhatsApp in the LeadBot dashboard and follow the connection flow for your business number. LeadBot supports Meta Embedded Signup, with manual entry available where platform setup or app review is still being completed.

Use the WhatsApp guide for setup and messaging requirements. Your Meta business configuration, number eligibility and approved templates can affect which messages you can send. Check the connection with your own opted-in test contact before relying on it for customer conversations.

LeadBot asks visitors whether it is OK to message them on WhatsApp about their booking. Send messages only to leads who opted in, keep them relevant to the conversation and respect opt-outs, including STOP replies.

Within the customer service window, your team can send free-form replies. Outside that window, WhatsApp requires an approved template to restart the conversation. LeadBot can list approved templates and send them with variables such as a first name; manage the templates in WhatsApp Manager. A relevant, expected message is a better customer experience than an unexpected sales blast.