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WhatsApp messaging in LeadBot

Connecting your number

Go to WhatsApp in the dashboard and connect via Meta Embedded Signup, or use manual entry if your platform admin is still completing Meta app review.

Message templates

Templates are pre-approved message formats required by WhatsApp when you have not spoken to a lead in the last 24 hours. Create and manage them in WhatsApp Manager. LeadBot can list your approved templates and send them with variables (e.g. first name).

The 24-hour rule

After a lead messages you, you have a 24-hour customer service window to send free-form replies. After that, you must send an approved template to start a new conversation thread.

Opt-in

The chatbot asks visitors for consent before booking: "OK to message you on WhatsApp about your booking." LeadBot only sends automated or manual WhatsApp messages to leads who opted in. Leads can opt out by replying STOP.